Shipping policy

SHIPPING POLICY

Last updated: July 18, 2026

EmberVue offers worldwide tracked shipping.

ORDER PROCESSING

Orders are normally processed within 2–4 business days after payment is successfully completed.

Business days do not include weekends or public holidays. Processing may take longer during holidays, promotional periods, unusually high demand, address verification, or circumstances outside our reasonable control.

ESTIMATED DELIVERY

After processing, estimated delivery is 7–13 business days.

The total estimated time from placing an order to delivery is approximately 9–17 business days.

Delivery estimates are not guarantees. Customs processing, severe weather, carrier interruptions, local delivery conditions, or other circumstances outside our control may cause delays.

TRACKING

When tracking becomes available, it will be sent using the contact information supplied during checkout.

Tracking information may require several business days to begin displaying movement after the shipping confirmation is issued.

WORLDWIDE SHIPPING

We ship to supported destinations worldwide. Availability may vary based on carrier coverage, local restrictions, and the address entered during checkout.

CUSTOMS, TAXES, AND IMPORT FEES

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless expressly collected during checkout, these charges are the customer’s responsibility. EmberVue does not control or determine charges imposed by local authorities.

ADDRESS ACCURACY

Customers are responsible for entering a complete and accurate shipping address.

If you notice an error, contact EmberVue@outlook.com immediately. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

EmberVue is not responsible for delays, failed delivery, or additional shipping expenses caused by an incorrect or incomplete address submitted by the customer.

DELIVERY ISSUES

If tracking shows that your package was delivered but you cannot locate it:

• Check the surrounding delivery area.
• Ask household members, neighbors, building staff, or reception.
• Contact the shipping carrier for additional delivery information.
• Contact EmberVue@outlook.com if the package still cannot be located.

If a package appears lost or stops moving for an extended period, contact us with your order number so we can investigate with the carrier.

SEPARATE SHIPMENTS

When an order contains multiple products or components, they may occasionally arrive in separate packages. Separate tracking information may be provided.

QUESTIONS

For questions about an order or shipment, contact EmberVue@outlook.com.