Refund policy

RETURN AND REFUND POLICY

Last updated: July 18, 2026

We want you to be satisfied with your EmberVue purchase. Eligible products may be returned within 30 days after delivery.

RETURN ELIGIBILITY

To qualify for a return:

• The return request must be submitted within 30 days after delivery.
• The product may be opened, but it must be unused and in its original condition.
• The product must include its original packaging, remote, cables, accessories, manuals, and other included components.
• Proof of purchase or an EmberVue order number is required.

Products showing signs of use, damage caused after delivery, missing components, or unauthorized modifications may not qualify for a refund.

STARTING A RETURN

Contact EmberVue@outlook.com with your order number and reason for the return.

Do not send a product back before receiving return authorization and shipping instructions from EmberVue. Returns sent without authorization may not be accepted.

RETURN SHIPPING

EmberVue covers the cost of shipping for approved returns. We will provide the appropriate return instructions or a prepaid return label when available.

Shipping costs arranged independently by the customer without prior written authorization might not be reimbursed.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order after delivery. If your product arrives damaged, defective, or incorrect, contact EmberVue@outlook.com as soon as possible.

Include your order number, a description of the problem, and clear photographs or video showing the product and packaging. We will review the issue and provide an appropriate resolution.

REFUNDS

After the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for your bank or payment provider to process and display the refund.

If more than 15 business days have passed since your refund was approved, contact EmberVue@outlook.com.

CANCELLATIONS

Cancellation requests may be submitted within three calendar days after an order is placed.

An order cannot be canceled after it has been processed or shipped, even if the three-day period has not ended. If the order has already shipped, the customer may request an eligible return after delivery.

To request a cancellation, email EmberVue@outlook.com immediately with your order number.

EXCHANGES

We do not currently offer direct exchanges. If your return is approved, you may place a separate order for the desired product.

STATUTORY RIGHTS

This policy does not limit any mandatory consumer rights available under the laws applicable to your purchase.